Privacy Policy

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

• Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site.
• Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
• Financial Data: Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Deliver the services and products you request.
• Improve our AI voice assistants' accuracy and responsiveness.
• Process transactions and send related information, including purchase confirmations and invoices.
• Respond to your comments, questions, and provide customer service.
• Send you technical notices, updates, security alerts, and support and administrative messages.
• Communicate with you about products, services, offers, promotions, rewards, and events offered by TeamAir AI.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

5. AI Voice Assistant Data

Our AI voice assistants process voice audio and text transcripts to provide conversational services.

• Processing: Voice interactions are processed using advanced AI models to understand intent and provide relevant responses.
• Transcripts: Text transcripts of calls may be generated and stored to improve the service quality and provide you with summaries of interactions.
• Third-Party Providers: We use industry-leading AI infrastructure providers (such as Vapi and LLM providers) to process this data. These providers are bound by strict data protection agreements.
• Retention: Call recordings and transcripts are retained only as long as necessary to provide our services and for quality assurance purposes.

6. Cookies & Tracking

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience.

Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you.
• The right to request that we correct any inaccurate personal information.
• The right to request that we delete your personal information.
• The right to object to our processing of your personal information.

9. Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: